Willow Tree Living & Care Ltd is committed to making our website accessible, inclusive, and easy to use for everyone. We recognise that people access information in different ways, and we aim to ensure that our digital content does not create barriers for anyone seeking information about our services.

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Our Commitment to Accessibility

We aim to design and maintain our website in line with recognised accessibility standards, including WCAG 2.1 Level AA, and in accordance with our duties under the Equality Act 2010. Our approach is based on making reasonable adjustments so that people with different needs can access information in a way that works for them.

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This includes consideration for people who may have:

• Visual impairments

• Hearing impairments

• Neurodiversity or cognitive differences

• Physical disabilities

• Communication or language needs

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What We Do to Support Accessibility

We take practical steps to make our website easier to use, including:

• Using clear, plain language

• Structuring content so it works with screen readers

• Designing pages that can be navigated using a keyboard

• Avoiding unnecessary jargon

• Ensuring contrast and layout support readability

• Regularly reviewing pages for accessibility issues

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We also carry out periodic checks using a combination of automated tools and manual review, and we take action to resolve any issues identified.

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Alternative Formats & Reasonable Adjustments

If you have difficulty accessing any part of our website, we can provide information in alternative formats or support you to access what you need. This may include:

• Large print

• Easy-read versions

• Audio versions

• Written summaries

• Support via telephone or in person

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We aim to make reasonable adjustments wherever possible and will work with you to find a suitable way of sharing information.

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Contact Us About Accessibility

If you experience any difficulties using our website, or if you need information in a different format, please contact us:

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Email: accessibility@willowtreeliving.care

Telephone: 0121 406 7627 (Monday to Friday, 9am–5pm)
Post: Willow House, 11-17 Gravelly Hill North, Birmingham, B23 6BT

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We aim to acknowledge accessibility enquiries within 1 working day and provide a response or update within 3 working days.

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Continuous Improvement

We review our website accessibility on an ongoing basis and formally at least once a year. Feedback is logged and used to inform improvements to our website and the way we share information.

Where accessibility issues are identified, we aim to address them as promptly as possible and keep people informed of any actions taken.

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Documents Available in Alternative Formats

The following information is available in alternative formats on request:

• Privacy Policy

• Complaints Policy

• Safeguarding Policy

• Referral Process

• Terms and Conditions

Please contact us using the details above if you require any of these in a different format.

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Feedback

We welcome feedback on how accessible our website is. If you have suggestions for improvement or encounter any barriers, please let us know. Your feedback helps us improve how we communicate and ensure our information is accessible to everyone.

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Review and Updates

This accessibility statement is reviewed at least annually and updated sooner if accessibility standards, guidance, or our practice changes.
Last reviewed: Feb 2026

Next review: February 2027

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