This Cookies Policy explains what cookies are, how we use them on our website, and how you can manage your preferences.

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What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites work properly, remember your preferences, and provide information about how people use the site. Cookies do not usually identify you personally, but they may collect information about how you interact with the website.

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How We Use Cookies

We use cookies on our website to:

• Ensure the website functions correctly

• Improve performance and user experience

• Understand how visitors use our website so we can improve content and navigation

• Remember user preferences (where applicable)

We do not use cookies to collect sensitive personal information.

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Types of Cookies We Use

Essential cookies
These are necessary for the website to function properly. Without these cookies, some parts of the website may not work as intended.

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Performance and analytics cookies
These help us understand how people use our website (for example, which pages are visited most often). This information helps us improve the website. Data collected is anonymised where possible.

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Functionality cookies
These may be used to remember choices you make (such as preferences) to provide a more personalised experience.

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Third-party cookies
Some features on our website may use third-party services (for example, embedded content or analytics tools). These third parties may place cookies on your device in line with their own privacy and cookies policies.

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Managing Your Cookie Preferences

When you first visit our website, you will be shown a cookie notice that gives you the option to accept cookies or manage your preferences.

You can also control or delete cookies through your browser settings. Please note that disabling some cookies may affect how the website functions.

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Most web browsers allow you to:

• See what cookies are stored

• Delete cookies

• Block cookies from specific websites

• Block cookies altogether

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You can find guidance on managing cookies for common browsers at:
https://www.aboutcookies.org

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Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in the law, guidance, or how we use cookies. Any updates will be published on this page.

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Further Information

If you would like more information about how we use personal data, please see our Privacy Policy and GDPR / Data Protection Rights pages.

If you have any questions about this Cookies Policy, you can contact us:

Email: info@willowtreeliving.care
Telephone: 0121 406 7627
Post: Willow House, 11-17 Gravelly Hill North, Birmingham, B23 6BT

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Review and Updates
This cookies policy is reviewed at least annually and updated if our use of cookies or tracking technologies changes.
Last reviewed: Feb 2026

Next review: February 2027

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This information is available in alternative formats on request. Please see our Accessibility Statement.