We welcome compliments, comments, and complaints.

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• Complaints can be made in writing, by email, by phone, or in person.

• We aim to acknowledge within 3 working days.

• A full response will be provided within 28 days.

• If you are not satisfied, you may escalate to the following:

  • Registered Manager

  • Commissioning Local Authority

  • Care Quality Commission (CQC).

 

Complaints Contact:
 

Willow Tree Living and Care Ltd, 
11-17 Gravelly Hill North, Birmingham, B23 6BT

Email: info@willowtreeliving.care | Phone: 0121 406 7627

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Review and Updates
This complaints policy is reviewed at least annually and updated in line with learning from feedback and changes to guidance.
Last reviewed: Feb 2026

Next review: February 2027