Willow Tree Living & Care Ltd

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These Terms & Conditions apply to the use of this website. By accessing or using this website, you agree to be bound by these terms.

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1. About Us

This website is operated by Willow Tree Living & Care Ltd.

Registered address: Willow House, 11-17 Gravelly Hill North, Birmingham, B23 6BT
Email: info@willowtreeliving.care
Telephone: 0121 406 7627

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This website provides general information about our services and how to contact us.

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2. Use of This Website

You may use this website for lawful purposes only. You agree not to:

• Misuse the website or attempt to gain unauthorised access to any part of it

• Interfere with the operation or security of the website

• Use the website in any way that may cause harm or disruption to others

We reserve the right to restrict access to this website where misuse is identified.

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3. Accuracy of Information

We take reasonable steps to ensure that the information on this website is accurate and up to date. However, content may change and we cannot guarantee that all information is current or complete at all times.

The information provided on this website is for general guidance only and does not constitute professional, legal, or medical advice.

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4. Services Disclaimer

Information on this website does not form a contract for the provision of services. All care and support is subject to assessment, agreement, availability, safeguarding considerations, and appropriate contracts being in place.

Access to services is dependent on eligibility, compatibility, risk assessment, and funding arrangements where applicable.

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5. Enquiries and Referrals

Any enquiry or referral made through this website does not guarantee acceptance of a placement or service. All referrals are reviewed in line with our referral and assessment process and may be accepted or declined based on individual needs, risks, and service capacity.

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6. Data Protection and Privacy

Any personal information submitted through this website is handled in accordance with our Privacy Policy and GDPR (Data Protection) information.

 

Please refer to those pages for details of how we collect, store, and use personal data, and for information about your rights.

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7. Cookies

This website uses cookies and similar technologies to improve functionality and user experience.

Please see our Cookies Policy for more information about how cookies are used and how you can manage your preferences.

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8. Intellectual Property

All content on this website, including text, logos, graphics, and images, is the property of Willowtree Living & Care Ltd unless otherwise stated.You may not copy, reproduce, distribute, or use any content from this website without prior written permission.

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9. Links to Third-Party Websites

This website may contain links to third-party websites for information or convenience. We are not responsible for the content, accuracy, or privacy practices of external websites.

Access to third-party websites is at your own risk.

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10. Accessibility and Alternative Formats

We are committed to making our website accessible. If you experience any difficulty accessing information on this website or require information in an alternative format, please refer to our Accessibility Statement or contact us using the details above.

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11. Limitation of Liability

We are not liable for any loss or damage arising from reliance on information provided on this website, except where liability cannot be excluded by law.

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Nothing in these Terms & Conditions limits our legal responsibilities in relation to safeguarding, duty of care, or statutory obligations.

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12. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be published on this page. Continued use of the website after changes are published indicates acceptance of the updated terms.

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13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from the use of this website will be subject to the jurisdiction of the English courts.

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14. Review and Updates

These terms and conditions are reviewed at least annually and updated if our services or legal requirements change.

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Last reviewed: February 2026
Next review: February 2027
Policy owner: Registered Manager

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This information is available in alternative formats on request. Please see our Accessibility Statement or contact us for support.